ATHENA HOLIDAYS:
TERMS AND CONDITIONS – OUR TRADING CHARTER

1. Holiday Booking Contract
A holiday booking is made when you confirm that you accept a written or verbal quotation and you pay a deposit (or full payment if applicable). Your holiday contract is with TRAVELTIME WORLD LIMITED Trading as Athena Holidays Ltd (“the Company”). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract between you and the Company is defined by these Holiday Booking Conditions and the Confirmation Invoice, which is issued upon receipt of the payment. A contract exists as soon as the Company issues a Confirmation Invoice.
This contract is governed by English Law, and the jurisdiction of the English Courts.

2. Holiday Price and Financial Protection
Your holiday package includes a number of elements. Unfortunately, the Company cannot make any refunds if you choose, or are unable to, take any part of this package.
The prices shown in the Athena brochure are accurate at the date of publication. The Company reserves the right to alter prices after publication. You will be advised of the current price of the holiday at the time of booking. Once your holiday has been confirmed, the price of the holiday as set out on the Confirmation Invoice is fully guaranteed and will not be subject to any surcharges.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure, other publicity material and on the website, and for your repatriation in the event of our insolvency. We provide this security by way of a Bond held by ABTA for packages that do not include flights.

3. Booking the Holiday
To confirm a holiday booking you must agree to the Terms & Conditions of the Company, and pay a deposit of £50.00 per person (payment by debit card, credit card*, cash or cheque). Balances must be paid 42 days before departure.
(*2.5% handling fee applies to all credit card transactions whether made on the telephone or in person. There is no charge for using a debit card.)
A Confirmation Invoice will be issued when payment is taken to confirm the booking. This will give you full details of your holiday.

The Confirmation invoice will either be given to you in person at the time of booking, or posted by mail/email to you within 7 days of us receiving your deposit or full payment.

The holiday price includes coach travel, accommodation, excursions and meals as specified in the holiday description. Some hotels make a small additional charge for tea or coffee taken after meals. Morning coffee, afternoon tea, personal items and liquid refreshments are not included in the price of the holiday unless otherwise stated for the specific tour you are travelling on.
Confirmed joining point times will be confirmed at the time of booking, however the Company reserves the right to alter this time for operational reasons. It is your responsibility to ensure you are at the correct joining point at the time stated on your Confirmation Invoice/Ticket.

4. Travel Insurance
While it is not compulsory that you have travel insurance, the Company strongly recommends that you do so. At the time of booking we will offer this to you through the insurer that has approved the Company to sell its insurance, or you may source this from an alternative insurer. The Company recommends insuring at the time of booking the holiday.

If you wish to travel without insurance you may be asked to reimburse us for any expenditure the Company necessarily incurs in providing you with assistance in the event that you get into difficulties.

5. If the Company changes or cancels your holiday
As the Company plans your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your holiday booking and we reserve the right to do so at any time.

The Company is responsible for all the elements of the holiday package and shall make every effort to ensure that all services are of the quality described in the brochure and tours are operated in accordance with the details contained therein, but reserves the right to modify arrangements in the light of circumstances arising provided that:
Changes – If the Company makes a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure.
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (The Company will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below)
These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return journey by less than 12 hours, change of accommodation to another of the same or higher standard, changes to itineraries or excursions.

Cancellation – We will not cancel your travel arrangements less than 42 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance.

We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.
If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).
Insurance If we cancel or make a major change and you accept a refund, we will consider an appropriate refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy.

Compensation If we cancel or make a major change to your holiday
We will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Compensation per person below
Period before departure when a material Alteration
or Cancellation is notified

Amount you will receive from us
29 to 42 days £NIL
15 to 28 days £5
14 to day of departure £10

Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

6. If the Passenger changes or cancels the holiday
Changes

The Company will permit clients to transfer their booking to one of the other tours more than 42 days prior to departure without forfeiture of deposit providing the client pays an administration fee of £25 per booking.
The Company will permit name changes to a booking more than 42 days prior to departure subject to an administration fee of £25 per person.

Cancellation
If you wish to cancel your holiday for whatever reason, you must let us know as soon as possible in writing. Cancellation will be effective at the time written notification is received by the Company.
If you cancel your holiday for any reason, the Company will be forced to apply our cancellation charges at the following rates
Period before Percentage of
Departure Holiday Cost
More than 42 days Loss of Deposit
29 to 42 days 50%
28 to 0 100%

7. Passengers Arriving Late
Should a passenger arrive late at the allocated joining point, the Company will not accept responsibility for a passenger/s missing a coach and the passenger shall have no claim against the Company.

However, the Company will make every effort to assist passengers who get into difficulty through circumstances beyond their control, providing the passenger requests such assistance from the Company by telephoning its emergency numbers 01442 879787 during shop hours, or out of hours on 07973499909 or 07775737249

8. General
8.a. Room Allocation

The Company will make every effort to provide precisely the accommodation booked and to convey special needs to the hotelier(s). However, the Company accepts no liability for any failure to provide a special request for which no payment or surcharge is made. Where a payment is made for additional facilities, the Company’s liability shall be limited to the brochure price of that supplement.

8.b. Hotel Amenities
Hotel facilities such as lifts, are not always available due to sudden breakdowns or the need to service them. Other facilities (e.g. outdoor swimming pools) are only available when weather permits. The nature and frequency of entertainment is also subject to demand and is at the discretion of the hotel. The Company accepts no responsibilities where such a facility or amenity is not available. The Company has no control over other clients staying in the hotel and therefore cannot accept liability for any inconvenience or disturbance caused to our clients by any other guest/s staying during the same period.

8.c. Special Requests
If you need any assistance or special facilities in the hotel, or have difficulties in taking part in excursions, please let us know at the time of booking and we will endeavour to meet your requirements or suggest an alternative holiday which may be more suitable.

Bookings for rooms with bath or shower shall be deemed to be fulfilled by the hotelier and will be treated as ‘requested’ only unless a surcharge has been paid to guarantee the facility.
Clients who require a special diet must inform us at the time of booking and provide details of their requirements in writing to the Company.

8.d. Tour Coaches and Seating Plans
The Company does not own its own coaches, but hires modern luxury coaches for exclusive use on each holiday from a reputable licenced operator. Such transport is subject to national and international regulations.
The Company uses this operator’s coach seat numbering plan.
At the time of booking you will be allocated a seat number on our Coach. Everything is done to conform to the seating plan, but the Company reserves the right to modify these as necessary.

8.e. Smoking
All coaches are strictly no smoking and this includes all substitute tobacco & nicotine products such as electric cigarettes etc. If you ignore this condition, the Company reserves the right to terminate your holiday and levy full cancellation charges. You may also be liable to meet the cost of any claims brought against the Company resulting from such an incident.

8.f. Luggage and other personal belongings
Which term shall include all personal belongings of the client, is conveyed at owner’s risk throughout and the Company’s liability shall be limited to taking reasonable care in the handling of such items by its servants or agents. Each passenger is allowed one medium sized suitcase weighing no more than 20kg.
In the interests of the health and safety of employees and agents, we ask clients to strictly observe this weight limitation on individual suitcases. Please note that for couples travelling together two smaller suitcases are easier to handle than one large suitcase.

The Company will not be held responsible for any of your items taken on holiday that are subsequently damaged, howsoever caused
No items within your luggage should exceed a £200 limit per item.

8.g. Animals
Animals (other than registered assistance dogs) are not allowed on any Company holiday. Clients with registered assistance dogs must advise the Company at the time of booking.

9. Optional Excursions
The Company will provide, subject to availability, optional excursions whilst in resort (these are in addition to those included in the holiday) and these will be charged for separately by the Company’s Holiday representative.

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of the package holiday provided by the Company. Your contract for excursions booked in resort is with the operator of the excursion and not with the Company, and we cannot accept responsibility for any monies paid for such excursions whether or not those monies are paid to your driver or courier. The Company are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

10. Unreasonable and anti-social behaviour
Should you or a member of your party behave in an abusive or disruptive manner and seriously affect the enjoyment of other holidaymakers, the company reserves the right, after due consideration and warning, to terminate the contract between us.
We also reserve the right to terminate your holiday and levy full cancellation charges in the event of irrational conduct, by you or a member of your party, which is likely to cause anxiety, annoyance, harm, danger, or ill health to other passengers or our staff.

You may not play a radio or other personal electronic equipment without headphones (set at an inaudible external volume) on the coach in such a manner that would give rise to a nuisance or reasonable complaints by other passengers or staff.
You may not bring alcohol on the coach for the purpose of consumption of it on the coach.

In such above circumstances, you or other members of your party will have no further redress against the company in respect of any lost part of the holiday or additional expenses incurred.

11. Clients with Health Considerations and Disabilities
Disabilities

Whilst we welcome clients on our holidays with health considerations and disabilities, some of our holidays may not be suitable for certain special needs. Some hotels do not offer ground/lower floor accommodation or lifts/easy access. Also some excursions may be unsuitable.

If you need any assistance or special facilities in the hotel, or have difficulties in taking part in excursions, please let us know at the time of booking and we will endeavour to meet your requirements or suggest an alternative holiday which may be more suitable.

Clients who are mobility impaired must make this clear to us at the time of booking, advising the precise degree of their mobility impairment so that we can ascertain if the hotel is able to satisfy their needs. Also, the Company does not have any vehicles fitted with wheelchair lifts, so it is essential that all clients are able to manage the steps necessary to board a coach either unaided or with the assistance of members of their own party. Collapsible wheelchairs are accepted on our coaches, with prior agreement, although we are unable to carry battery weheelchairs, however the overall weight of the coach is restricted and there is also limited space for luggage and extra equipment.

If we are not informed of any disabilities at the time of booking, we cannot be held responsible for any cost or inconvenience incurred. Should you cancel or terminate your holiday due to these reasons full cancellation charges will apply.
Infectious, Contagious Diseases, and Anti-Social Health Issues
We reserve the right to prohibit travel should you be experiencing medical or other anti-social health symptoms likely to cause ill health or significant discomfort to others. If a client develops an infectious or contagious disease and in the reasonable opinion of the company, their presence on the coach represents a serious risk of infection to other clients, the Company reserves the right to refuse to convey them on its vehicles.

In such circumstances, the Company will make every effort to assist with alternative means of returning the client to their point of origin but responsibility for the costs incurred in such alternative transport will be the client’s. It is therefore vital that you are fit to travel prior to arriving at the pickup point as full cancellation charges will apply should we be forced to terminate your holiday.

If the client has taken the insurance policy recommended by the Company, the Company will ensure all necessary arrangements are made. If the client has insurance through another insurer, it is the client’s responsibility to make contact with their insurer but the Company will make every effort to assist them if such assistance is requested.

12. Data Protection
For the purposes of the Data Protection Act 1998 the Company is a data controller. In order to process your booking and to ensure that your travel arrangements can be properly performed the Company needs to collect certain personal details from you.
When you provide your name and address, you give us permission to store it on our computer and use it to provide you with new editions of our brochure and special offers as these become available. If you do not wish us to include you on our mailing list, please advise us and we will ensure you are not sent any further publicity material.

Under the Data Protection Act, you have a right to access the personal data we hold on you. You must make any request for access in writing and we have up to 40 days to respond.

13. Company Liability
The Company liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
a. The contractual terms of the companies that provide the transportation for your travel arrangements, whose terms are incorporated into this contract; and
b. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

14. Complaints and Disputes
The Company is a member of ABTA, membership number F2256. The Company is obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
In the unusual event of something going wrong, please initially raise your complaint to the Company Holidays representative on site or if the complaint relates to the services provided by the hotel, then the relevant person is the hotel manager.

In the event that it is found impossible to rectify a problem arising during the holiday, the Company can normally agree an amicable settlement between us after you have returned from holiday, providing you write to us within 28 days of the completion of the holiday.

The Company can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract, the arbitration scheme is arranged by ABTA and administered independently. The scheme has a claims limit of £5,000 per person (£1,500 per person for minor injury or illness) and £25,000 per Booking Form but cannot deal with major injuries. There is a time limit of 18 months following the date of return from holiday. Full details can be obtained from us or direct from the ABTA website www.abta.com